Tracy Pilon

Client Care Manager

p: 613.909.8100

e: tracy@pilongroup.com

A long time Ottawa resident and graduate of both Carleton University and Algonquin College, I combine my diverse expertise to deliver exceptional client experiences. Before joining the Pilon Group, I had a successful career in customer service and administration, where I developed strong organizational and interpersonal skills. My background in these fields has been incredibly beneficial in my client care role, ensuring everyone feels supported and well-informed throughout their real estate journey.

Why I Chose Real Estate

I’ve always had a passion for helping people and ensuring they feel valued and cared for. This naturally led me to a client care role in real estate, where I can combine my organizational skills and attention to detail with my genuine desire to assist others. After supporting Jason in his real estate career for many years, I decided to formally join the team, bringing my unique skills and warm approach to enhance the client experience.

I consider my greatest strengths to be understanding people, and my ability to find solutions to any problem.

Why I Love Real Estate

I love the personal connections I build with clients and the opportunity to make a positive impact on their lives. The dynamic nature of real estate—where no two days are the same—keeps things exciting. Living and working in Ottawa, a city with such diverse neighbourhoods and a strong sense of community, makes my role even more enjoyable. I also appreciate working alongside a dedicated and fun team that feels like family.

Why Pilon Group?

I enjoy the supportive and collaborative environment of our team. The family-like atmosphere makes every day enjoyable, and I value how everyone brings their unique strengths to the table. Our system allows each member to specialize and excel in their roles, ensuring clients receive top-notch service. Working with such a talented and caring group of people makes my role both fulfilling and fun!

In The Community

I have always been passionate about giving back to the community.

  • I actively participate in the Toy Mountain organization, helping to provide toys for children in need during the holiday season.
  • I am also involved with the Children’s Miracle Network at the Ottawa CHEO hospital through the Miracle Home Program with RE/MAX. Additionally,
  • I enjoy volunteering with local schools and sports teams, supporting youth activities and events.

A long-time resident of the Ottawa area, I love what it has to offer. I am often found on weekends curled up with a book at the cottage, but my passion is spending time with my family, including my husband Jason, and three children: Dylan, Emily and Grace.

Tracy’s Fun Fact

I am a proud grandmother who loves traveling and spending time at the family cottage. I cherish the moments spent with my three children and my grandchild. I also love exploring Ottawa’s beautiful parks and attending local festivals, making the most of everything the city has to offer.

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